Materiality

CUSTOMER PORTAL

Site Selector

Current Site: Group Website

Phone: +414 483 59 111
Email: [email protected]
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

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Phone: +374 105 41 028
Email: [email protected]
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

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Phone: +431 610 60 0
Email: [email protected]
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

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Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

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Phone: +387 332 84 100
Email: [email protected]
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

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Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

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Phone: +385 124 80 222
Email: [email protected]
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

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Phone: +357 228 85 000
Email: [email protected]
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

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Phone: +420 283 01 5111
Email: [email protected]
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

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Phone: +0224047111
Email: [email protected]
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

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Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

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Phone: +302 106 38 1700
Email: [email protected]
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

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Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

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Phone: +353 188 07 100
Email: [email protected]
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

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Phone: +390 227 07 71
Email: [email protected]
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

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Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

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Phone: +371 671 09 999
Email: [email protected]
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

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Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

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Phone: +234 127 06 670
Email: [email protected]
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

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Phone: +389 226 11 314
Email: [email protected]
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

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Phone: +482 251 95 100 / 101
Email: [email protected]
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

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Phone: +402 120 21 400
Email: [email protected]
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

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Phone: +8 800 700-77-77
Email: [email protected]
Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633

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Phone: +381 11 30 73 100
Email: [email protected]
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

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Phone: +386 158 90 400
Email: [email protected]
Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia

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Phone: +41 (0) 44 835 91 11
Email: [email protected]
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

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Phone: +380 444 90 0707
Email: [email protected]
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

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CUSTOMER PORTAL

Market sites

Site Selector

Current Site: Group Website

Phone: +414 483 59 111
Email: [email protected]
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

View Site

Phone: +374 105 41 028
Email: [email protected]
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

View Site

Phone: +431 610 60 0
Email: [email protected]
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

View Site

Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

View Site

Phone: +387 332 84 100
Email: [email protected]
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

View Site

Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

View Site

Phone: +385 124 80 222
Email: [email protected]
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

View Site

Phone: +357 228 85 000
Email: [email protected]
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

View Site

Phone: +420 283 01 5111
Email: [email protected]
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

View Site

Phone: +0224047111
Email: [email protected]
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

View Site

Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

View Site

Phone: +302 106 38 1700
Email: [email protected]
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

View Site

Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

View Site

Phone: +353 188 07 100
Email: [email protected]
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

View Site

Phone: +390 227 07 71
Email: [email protected]
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

View Site

Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

View Site

Phone: +371 671 09 999
Email: [email protected]
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

View Site

Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

View Site

Phone: +234 127 06 670
Email: [email protected]
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

View Site

Phone: +389 226 11 314
Email: [email protected]
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

View Site

Phone: +482 251 95 100 / 101
Email: [email protected]
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

View Site

Phone: +402 120 21 400
Email: [email protected]
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

View Site

Phone: +8 800 700-77-77
Email: [email protected]
Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633

View Site

Phone: +381 11 30 73 100
Email: [email protected]
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

View Site

Phone: +386 158 90 400
Email: [email protected]
Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia

View Site

Phone: +41 (0) 44 835 91 11
Email: [email protected]
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

View Site

Phone: +380 444 90 0707
Email: [email protected]
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

View Site

Materiality

MATERIAL ISSUES

Our material issues are those that matter most to our stakeholders and broader shareholder groups, and subsequently impact the Company’s value drivers, competitive position and long-term value creation.

ANNUAL MATERIALITY ASSESSMENT

We assess our material issues annually to fully understand how to manage the risks and opportunities they present. This ensures that we prioritise the issues that have the greatest impact on the economy, society and the environment.

Our annual materiality assessment, is carried out in four phases by our cross-functional Mission 2025 Team:

identify material issues;
assess impact on or importance to stakeholders;
assess impact on society and environment;
review and validate findings.

The steps to ensure that management of material issues is successfully embedded in our strategy and operations are carried out by three groups within the Company.

The Mission 2025 Team assesses the list of material issues and ensures that our sustainability approach is fully aligned with our business priorities;
The Social Responsibility Committee of the Board of Directors subsequently endorses the prioritised list of issues and the resulting materiality matrix;
Finally, it is the responsibility of the Executive Leadership Team (ELT) to integrate our sustainability priorities into our business strategy.

To support our annual materiality assessment, we conduct an ongoing dialogue with our stakeholders, including employees, consumers, customers, suppliers, communities, governments, non-governmental organisations, investors, trade associations and academics. In addition, we monitor external trends, other industries and peer company’s materiality analysis and how these affect our ability to grow our business sustainably over time.

Our systematic materiality assessment process helps us prioritise the issues in line with the GRI Standards. The issues are interconnected and should not be viewed as separate items.

LEARNING FROM OUR STAKEHOLDERS

Understanding the needs and interests of our stakeholders – including our partners, customers, suppliers and community members and employees – helps us to prioritise our material issues. This in turn helps us develop sustainable business strategies, enabling us to create value in the long term.

We actively seek out our stakeholders’ opinions and insights by:

Organising an annual stakeholder forum;
Interviewing key internal decision makers and external partners;
Engaging with external stakeholders on an ongoing basis;
Surveying our senior leaders from each function, country and the Group as well as more than 600 external stakeholders nominated by our 29 markets and the Group Corporate Office;
Considering the material issues list of The Coca‑Cola Company and other bottlers as well as other food and beverage companies;
Listening to feedback from our Group Risk Forum and all Risk registers of our markets.

Managing our material issues

The outcome of our material issues survey constitutes a ranking order of material issues. By assessing the importance of these issues to our stakeholders and their decision, combined with an assessment of the impact of the issue on society and environment, we derive the relative materiality of each issue and prioritise them accordingly. Following the process of prioritising our material issues, the Executive Leadership Team (ELT) ensures their proper implementation in our overall strategic framework. This includes setting and disclosing targets and metrics to measure progress.

We have linked our material issues to the Sustainable Development Goals (SDGs), established by the UN to achieve long-term growth and development by 2030. In 2018, when introducing Mission 2025 with our sustainability commitments, we aligned our materiality topics not only with the applicable goals, but with all relevant underlying targets for each SDG.

Our material issues are linked to the Mission 2025 sustainability commitments and the UN’s Sustainable Development Goals (UN SDGs) and their targets

ALIGNING OUR MATERIAL ISSUES

Alignment with SDGs

8.4 - Improve global resource efficiency in consumption and production
9.4 - Increase resource-use efficiency and adopt clean and environmentally sounds technologies and industrial processes
11.6 - Reduce the environmental impact of cities, paying attention to air quality and waste management
12.1 - Implement programmes on sustainable consumption and production
12.2 - Sustainable management and efficient use of natural resources
12.5 - Reduce waste generation through prevention, reduction, recycling and reuse
14.1 - Prevent and reduce marine pollution
17.7 - Encourage and promote effective cross-sector partnerships

2025 sustainability commitments

100% of consumer packaging to be recyclable
35% of total PET used from recycled PET and/or PET from renewable material
20 – Engage in 20 Zero Waste partnerships (city and/or coast)
75% help collect the equivalent of 75% of our primary packaging

Alignment with SDGs

6.1 Achieve universal and equitable access to safe and affordable drinking water
6.4 Increase water use efficiency across all sectors and address water scarcity
6.5. Implement integrated water resources management
6.6. Protect and restore water-related ecosystems
9.4. Increase resource-use efficiency and adopt clean and environmentally sound technologies and industrial processes
11.6. Reduce the environmental impact of cities, paying attention to air quality and waste management

2025 sustainability commitments*

20% water reduction in plants located in water-risk areas
100% help secure water availability for all our communities in water-risk areas

Alignment with SDGs

3.4 Promote mental health and wellbeing
9.4. Increase resource-use efficiency, and adopt clean and environmentally sound technologies and industrial processes
12.7. Promote sustainable, public procurement practices
12.8. Ensure information and awareness for sustainable development and lifestyles in harmony with nature

2025 sustainability commitments

100% of our key agricultural ingredients sourced in line with sustainable agricultural principles
25% reduce calories per 100ml of sparkling soft drinks (all CCH countries)

Alignment with SDGs

7.2 Increase the share of renewable energy
7.3 Improvement in energy efficiency
9.4. Increase resource-use efficiency, and adopt clean and environmentally sound technologies and industrial processes
11.6. Reduce the environmental impact of cities, paying attention to air quality and waste management
12.2 Sustainable management and efficient use of natural resources
13.1 Strengthen resilience and adaptive capacity to climate-related hazards

2025 sustainability commitments

30% reduction in carbon ratio in direct operations
50% increase in energy-efficient refrigerators to half of our coolers in the market
50% of our total energy from renewable and clean sources
100% total electricity used in EU&CH from renewable and clean energy

Alignment with SDGs

12.1 Implement programmes on sustainable consumption and production
16.5 Substantially reduce corruption and bribery
17.14 Enhance policy coherence for sustainable development
17.17 Encourage and promote effective cross-sector partnerships

Alignment with SDGs

5.5 Ensure women’s full and effective participation and equal opportunities
8.5 Achieve full and productive employment and decent work for everyone
8.8 Protect labour rights and promote safe and secure working environments
10.2 Empower the social, economic and political inclusion of all
10.4 Adopt policies and achieve greater equality
16.7 Ensure inclusive, participatory and representative decision-making

2025 sustainability commitments

100% of our key agricultural ingredients sourced in line with sustainable agricultural principles
ZER0 target zero fatalities and reduce (lost time) accident rate by 50%
1 MIL train 1 million young people through #Youth Empowered
50% of managers are women

Alignment with SDGs

3.4 Promote mental health and wellbeing
12.8. Ensure information and awareness for sustainable development and lifestyles in harmony with nature

2025 sustainability commitments

25% reduce calories per 100ml of sparkling soft drinks (all CCH countries)

Alignment with SDGs

4.3 Ensure equal access to affordable and quality education
4.4 Increase the number of youth and adults with relevant job skills
8.6 Reduce the proportion of youth not in employment, education or training
11.6. Reduce the environmental impact of cities, paying attention to air quality and waste management
17.16 Enhance the Global Partnership for Sustainable Development
17.17 Encourage and promote effective cross-sector partnerships

2025 sustainability commitments

10% community participants in first-time managers’ development programmes
1 MIL train 1 million young people through #Youth Empowered
20 engage in 20 Zero Waste partnerships (city and/or coast)
10% of employees take part in volunteering initiatives

Alignment with SDGs

1.1 Eradicate extreme poverty
8.4 Improve global resource efficiency in consumption and production
8.5 Achieve full and productive employment and decent work for everyone
8.6 Reduce the proportion of youth not
11.6. Reduce the environmental impact in employment, education or training of cities, paying attention to air quality and waste management
12.2 Sustainable management and efficient use of natural resources
12.7. Promote sustainable, public procurement practices
17.13 Enhance global macroeconomic stability

2025 sustainability commitments

100% help secure water availability for all our communities in water-risk areas
100% of our key agricultural ingredients sourced in line with sustainable agricultural principles
10% community participants in first-time managers’ development programmes
1 MIL train 1 million young people through #Youth Empowered
20 engage in 20 Zero Waste partnerships (city and/or coast)

Alignment with SDGs

3.4. Promote mental health and wellbeing
3.6. Halve global deaths and injuries from road traffic accidents
8.5 Achieve full and productive employment and decent work for everyone
5.5 Ensure women’s full and effective participation and equal opportunities
10.2 Empower the social, economic and political inclusion of all
10.4 Adopt policies and achieve greater equality
16.7 Ensure inclusive, participatory and representative decision-making

2025 sustainability commitments

ZER0 target zero fatalities and reduce (lost time) accident rate by 50%
50% of managers are women
10% community participants in first-time managers’ development programmes
10% of employees take part in volunteering initiatives
1 MIL train 1 million young people through #Youth Empowered

Alignment with SDGs

8.3. Encourage the growth of micro-, small- and medium-sized enterprises
12.1 Implement programmes on sustainable consumption and production
12.2 Sustainable management and efficient use of natural resources
12.4 Achieve environmentally sound management of chemicals and all wastes
12.6. Encourage companies to adopt sustainable practices and to integrate sustainability information into reporting
12.7. Promote sustainable, public procurement practices
9.4. Increase resource-use efficiency, and adopt clean and environmentally sound technologies and industrial processes
13.1 Strengthen resilience and adaptive capacity to climate-related hazards

2025 sustainability commitments

100% of our key agricultural ingredients sourced in line with sustainable agricultural principles

Alignment with SDGs

12.6. Encourage companies to adopt sustainable practices and to integrate sustainability information into reporting
12.8. Ensure information and awareness for sustainable development and lifestyles in harmony with nature

2025 sustainability commitments

17.17 Encourage and promote effective cross-sector partnerships

Natural Capital Impact Valuation study

Natural Capital is the stock of renewable and non-renewable natural resources that combine to yield a flow of benefits to people (reference: Natural Capital Coalition).

To understand our impact, we used the methodology of the Natural Capital Protocol, and evaluated our environmental impact across our entire value chain.

Our study translates Life Cycle Analysis (LCA) indicators into a monetary value.

Final impact is the cost that society bears as a result of our activities in the value chain.

**Twelve Environmental Externalities Were Evaluated**
No.	Indicator	Units of Measure	Short Description
1	Aquatic ecotoxicity	EUR/kg TEG	The valuation factor is based on aquatic ecotoxicity's contribution to a loss of biodiversity measured in potentially disappeared fraction of species (PDF) over a certain area over a certain time (PDF.m2.yr). The IMPACT2002+ method is used to convert from TEG to PDF.
2	Aquatic eutrophication	EUR/kg PO₄ eq.	The valuation factor is based on aquatic eutrophication's contribution to a loss of biodiversity measured in potentially disappeared fraction of species (PDF) over a certain area over a certain time (PDF.m².yr). The IMPACT2002+ method is used to convert from PO₄ to PDF.
3	Climate change/Global warming	EUR/kg CO2-eq	The valuation factor is based on the Social Cost of Carbon (SCC), which assess the future economic costs linked to climate change.
4	Non-renewable energy	EUR/MJ	The valuation factor is assessing how much economic costs the society pays when non-renewable resources are depleted. The fact that they are not renewable and that they become scarcer represents a loss of value for the society. This specific estimate quantifies the marginal cost increase of oil production due to its increase scarcity at long term.
5	Carcinogens	EUR/kg C2H3Cl-eq	The emission of toxic substances affects ecosystems and humans. The base method to assess both those impact is the same and is derived from the Life Cycle Impact Assessment method called Impact2002+. This method allow to quantify this impact both on humans' health and ecosystems per pollutant, covering more than 10'000 different ones. For human health, the impact is measured in Disability Adjusted Life Years (DALY, a common unit of human health introduced by the World Health Organisation) and then translated into monetary value using the value of life, which has been estimated using the productive value of life (i.e., this is a low estimate compared to other methods such as the statistical value of life, SVL). This DALY value is equivalent to the global GDP per capita provided by the World Bank. The valuation factors shown is for the reference pollutant that is considered for both indicators. All pollutant toxicity and impact is compared to this reference substance to be able to express each pollutant contribution to the final impact in the same unit.
6	Non-carcinogens	EUR/kg C2H3Cl-eq
7	Ionizing radiation	EUR/BqC-14-eq	Ionizing radiation measured the health impact of the emission of radionuclides that can cause damage to the DNA. Measured in Becquerel (BqC-14-eq), it is based on the IMPACT2002+ method and translated into DALY which are valued according to the description included in the human toxicity indicator.
8	Ozone layer depletion	EUR/kg CFC-11-eq	Ozone layer depletion measures the human health impact of increased UV-B radiation that occurs as a result of ozone layer destruction. It is based on the IMPACT2002+ method translated into DALY which are valued according to the description included in the human toxicity indicator.
9	Photochemical oxidation	EUR/kg C₂H₄-eq	Photochemical oxidation measures the health impacts of smog due to the emission of Non-Methane Volatile Organic Compounds (NMVOC), based on the IMPACT2002+ method and translated it into DALY which are valued according to the description included in the human toxicity indicator.
10	Respiratory effects	EUR/kg PM2.5	This cost represents the health damage that emission of fine particulates creates for humans. It is based on a range of studies linking air quality to health damage costs measured in DALY. The valuation is based on the valuation of DALY as described in the human toxicity indicator description.
11	Land occupation	EUR/m²a	Land use is associated to the following ecosystem services: biotic production (fertility), carbon storage, erosion control, water filtration and groundwater recharge potential. The changes of ecosystem services is measured using international databases and published scientific literature. The change is measured between the natural state of the land and the occupation type (agriculture, commercial forest, building, etc.). Data is available at country level and for key biomes, which allows for a partial regionalization of the valuation factors. The valuation technique uses the damage or replacement cost approach (how much does it cost to replace the ecosystem service, or how much does the loss of ecosystem service cost for society).
12	Water consumption	EUR/m³	The cost of water depletion is calculated using the valuation tool of the Natural Capital Finance Alliance. It is a regionalized dataset of costs which are calculating accounting for the scarcity level of each location and the related potential damage costs that this water scarcity creates.

Coca‑Cola Hellenic Natural Capital Impact Valuation study

Market sites

Materiality

Materiality

MATERIAL ISSUES

ANNUAL MATERIALITY ASSESSMENT

LEARNING FROM OUR STAKEHOLDERS

Managing our material issues

ALIGNING OUR MATERIAL ISSUES

Business Resilience

Risk Management

Stakeholder Engagement

Natural Capital Impact Valuation study

Coca‑Cola Hellenic Natural Capital Impact Valuation study

Materiality

Materiality

MATERIAL ISSUES

ANNUAL MATERIALITY ASSESSMENT

LEARNING FROM OUR STAKEHOLDERS

Managing our material issues

ALIGNING OUR MATERIAL ISSUES

Packaging, recycling and waste management

Water stewardship

Product quality and integrity

Carbon and energy

Corporate governance, business ethics and anti-corruption

Human rights and diversity

Nutrition

Corporate citizenship

Economic impact

Employee wellbeing and engagement

Sourcing

Marketing

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Business Resilience

Risk Management

Stakeholder Engagement

Natural Capital Impact Valuation study

Coca‑Cola Hellenic Natural Capital Impact Valuation study

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