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Current Site: Group Website

  • Phone: +414 483 59 111
  • Email: [email protected]
  • Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland
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  • Phone: +374 105 41 028
  • Email: [email protected]
  • Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia
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  • Phone: +431 610 60 0
  • Email: [email protected]
  • Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria
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  • Phone: +375 172 10 0210
  • Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus
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  • Phone: +387 332 84 100
  • Email: [email protected]
  • Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina
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  • Phone: +359 2 92 14 600
  • Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria
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  • Phone: +385 124 80 222
  • Email: [email protected]
  • Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia
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  • Phone: +357 228 85 000
  • Email: [email protected]
  • Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus
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  • Phone: +420 283 01 5111
  • Email: [email protected]
  • Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic
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  • Phone: +372 650 31 00
  • Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia
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  • Phone: +302 106 38 1700
  • Email: [email protected]
  • Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece
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  • Phone: +36 24 500 500
  • Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary
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  • Phone: +353 188 07 100
  • Email: [email protected]
  • Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland
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  • Phone: +390 227 07 71
  • Email: [email protected]
  • Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy
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  • Phone: +383 38 540 690
  • Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo
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  • Phone: +371 671 09 999
  • Email: [email protected]
  • Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia
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  • Phone: +370 5219 9104
  • Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania
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  • Phone: +234 127 06 670
  • Email: [email protected]
  • Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria
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  • Phone: +389 226 11 314
  • Email: [email protected]
  • Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia
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  • Phone: +482 251 95 100 / 101
  • Email: [email protected]
  • Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland
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  • Phone: +402 120 21 400
  • Email: [email protected]
  • Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania
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  • Phone: +7 495 956 95 95
  • Email: [email protected]
  • Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633, Russia
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  • Phone: +381 11 30 73 100
  • Email: [email protected]
  • Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia
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  • Phone: +386 158 90 400
  • Email: [email protected]
  • Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia
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  • Phone: +41 (0) 44 835 91 11
  • Email: [email protected]
  • Address: Coca-Cola HBC Switzerland, Stationsstrasse 33, 8306 Brüttisellen, Switzerland
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  • Phone: +380 444 90 0707
  • Email: [email protected]
  • Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine
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Market sites

Site Selector

Current Site: Group Website

  • Phone: +414 483 59 111
  • Email: [email protected]
  • Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland
View Site

  • Phone: +374 105 41 028
  • Email: [email protected]
  • Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia
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  • Phone: +431 610 60 0
  • Email: [email protected]
  • Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria
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  • Phone: +375 172 10 0210
  • Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus
View Site

  • Phone: +387 332 84 100
  • Email: [email protected]
  • Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina
View Site

  • Phone: +359 2 92 14 600
  • Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria
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  • Phone: +385 124 80 222
  • Email: [email protected]
  • Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia
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  • Phone: +357 228 85 000
  • Email: [email protected]
  • Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus
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  • Phone: +420 283 01 5111
  • Email: [email protected]
  • Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic
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  • Phone: +372 650 31 00
  • Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia
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  • Phone: +302 106 38 1700
  • Email: [email protected]
  • Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece
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  • Phone: +36 24 500 500
  • Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary
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  • Phone: +353 188 07 100
  • Email: [email protected]
  • Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland
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  • Phone: +390 227 07 71
  • Email: [email protected]
  • Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy
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  • Phone: +383 38 540 690
  • Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo
View Site

  • Phone: +371 671 09 999
  • Email: [email protected]
  • Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia
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  • Phone: +370 5219 9104
  • Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania
View Site

  • Phone: +234 127 06 670
  • Email: [email protected]
  • Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria
View Site

  • Phone: +389 226 11 314
  • Email: [email protected]
  • Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia
View Site

  • Phone: +482 251 95 100 / 101
  • Email: [email protected]
  • Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland
View Site

  • Phone: +402 120 21 400
  • Email: [email protected]
  • Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania
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  • Phone: +7 495 956 95 95
  • Email: [email protected]
  • Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633, Russia
View Site

  • Phone: +381 11 30 73 100
  • Email: [email protected]
  • Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia
View Site

  • Phone: +386 158 90 400
  • Email: [email protected]
  • Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia
View Site

  • Phone: +41 (0) 44 835 91 11
  • Email: [email protected]
  • Address: Coca-Cola HBC Switzerland, Stationsstrasse 33, 8306 Brüttisellen, Switzerland
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  • Phone: +380 444 90 0707
  • Email: [email protected]
  • Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine
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Materiality

Materiality

MATERIAL ISSUES

Our material issues are those that matter most to our stakeholders and broader shareholder groups, and subsequently impact the Company’s value drivers, competitive position and long-term value creation.

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ANNUAL MATERIALITY ASSESSMENT

We assess our material issues annually to fully understand how to manage the risks and opportunities they present. This ensures that we prioritise the issues that have the greatest impact on the economy, society and the environment.

Our annual materiality assessment, is carried out in four phases by our cross-functional Mission 2025 Team:

  • identify material issues;
  • assess impact on or importance to stakeholders;
  • assess impact on society and environment;
  • review and validate findings.

The steps to ensure that management of material issues is successfully embedded in our strategy and operations are carried out by three groups within the Company.

  • The Mission 2025 Team assesses the list of material issues and ensures that our sustainability approach is fully aligned with our business priorities; 
  • The Social Responsibility Committee of the Board of Directors subsequently endorses the prioritised list of issues and the resulting materiality matrix; 
  • Finally, it is the responsibility of the Executive Leadership Team (ELT) to integrate our sustainability priorities into our business strategy.

To support our annual materiality assessment, we conduct an ongoing dialogue with our stakeholders, including employees, consumers, customers, suppliers, communities, governments, non-governmental organisations, investors, trade associations and academics. In addition, we monitor external trends, other industries and peer company’s materiality analysis and how these affect our ability to grow our business sustainably over time.

Our systematic materiality assessment process helps us prioritise the issues in line with the GRI Standards. The issues are interconnected and should not be viewed as separate items.

LEARNING FROM OUR STAKEHOLDERS

Understanding the needs and interests of our stakeholders – including our partners, customers, suppliers and community members and employees – helps us to prioritise our material issues. This in turn helps us develop sustainable business strategies, enabling us to create value in the long term.

We actively seek out our stakeholders’ opinions and insights by:

  • Organising an annual stakeholder forum; 
  • Interviewing key internal decision makers and external partners;
  • Engaging with external stakeholders on an ongoing basis;
  • Surveying our senior leaders from each function, country and the Group as well as more than 600 external stakeholders nominated by our 29 markets and the Group Corporate Office;
  • Considering the material issues list of The Coca‑Cola Company and other bottlers as well as other food and beverage companies;
  • Listening to feedback from our Group Risk Forum and all Risk registers of our markets.

Managing our material issues

The outcome of our material issues survey constitutes a ranking order of material issues. By assessing the importance of these issues to our stakeholders and their decision, combined with an assessment of the impact of the issue on society and environment, we derive the relative materiality of each issue and prioritise them accordingly. Following the process of prioritising our material issues, the Executive Leadership Team (ELT) ensures their proper implementation in our overall strategic framework. This includes setting and disclosing targets and metrics to measure progress.

We have linked our material issues to the Sustainable Development Goals (SDGs), established by the UN to achieve long-term growth and development by 2030. In 2018, when introducing Mission 2025 with our sustainability commitments, we aligned our materiality topics not only with the applicable goals, but with all relevant underlying targets for each SDG.

Our material issues are linked to the Mission 2025 sustainability commitments and the UN’s Sustainable Development Goals (UN SDGs) and their targets

 

ALIGNING OUR MATERIAL ISSUES

Alignment with SDGs
  • 8.4 - Improve global resource efficiency in consumption and production
  • 9.4 - Increase resource-use efficiency and adopt clean and environmentally sounds technologies and industrial processes
  • 11.6 - Reduce the environmental impact of cities, paying attention to air quality and waste management
  • 12.1 - Implement programmes on sustainable consumption and production
  • 12.2 - Sustainable management and efficient use of natural resources
  • 12.5 - Reduce waste generation through prevention, reduction, recycling and reuse
  • 14.1 - Prevent and reduce marine pollution
  • 17.7 - Encourage and promote effective cross-sector partnerships

2025 sustainability commitments

  • 100% of consumer packaging to be recyclable
  • 35% of total PET used from recycled PET and/or PET from renewable material
  • 20 – Engage in 20 Zero Waste partnerships (city and/or coast)
  • 75% help collect the equivalent of 75% of our primary packaging

Alignment with SDGs

  • 6.1 Achieve universal and equitable access to safe and affordable drinking water
  • 6.4 Increase water use efficiency across all sectors and address water scarcity
  • 6.5. Implement integrated water resources management
  • 6.6. Protect and restore water-related ecosystems
  • 9.4. Increase resource-use efficiency and adopt clean and environmentally sound technologies and industrial processes
  • 11.6. Reduce the environmental impact of cities, paying attention to air quality and waste management

2025 sustainability commitments*

  • 20% water reduction in plants located in water-risk areas
  • 100% help secure water availability for all our communities in water-risk areas

Alignment with SDGs

  • 3.4 Promote mental health and wellbeing
  • 9.4. Increase resource-use efficiency, and adopt clean and environmentally sound technologies and industrial processes
  • 12.7. Promote sustainable, public procurement practices
  • 12.8. Ensure information and awareness for sustainable development and lifestyles in harmony with nature

2025 sustainability commitments

  • 100% of our key agricultural ingredients sourced in line with sustainable agricultural principles
  • 25% reduce calories per 100ml of sparkling soft drinks (all CCH countries)

Alignment with SDGs

  • 7.2 Increase the share of renewable energy
  • 7.3 Improvement in energy efficiency
  • 9.4. Increase resource-use efficiency, and adopt clean and environmentally sound technologies and industrial processes
  • 11.6. Reduce the environmental impact of cities, paying attention to air quality and waste management
  • 12.2 Sustainable management and efficient use of natural resources
  • 13.1 Strengthen resilience and adaptive capacity to climate-related hazards

2025 sustainability commitments

  • 30% reduction in carbon ratio in direct operations
  • 50% increase in energy-efficient refrigerators to half of our coolers in the market
  • 50% of our total energy from renewable and clean sources
  • 100% total electricity used in EU&CH from renewable and clean energy

Alignment with SDGs

  • 12.1 Implement programmes on sustainable consumption and production
  • 16.5 Substantially reduce corruption and bribery
  • 17.14 Enhance policy coherence for sustainable development
  • 17.17 Encourage and promote effective cross-sector partnerships

Alignment with SDGs

  • 5.5 Ensure women’s full and effective participation and equal opportunities
  • 8.5 Achieve full and productive employment and decent work for everyone
  • 8.8 Protect labour rights and promote safe and secure working environments
  • 10.2 Empower the social, economic and political inclusion of all
  • 10.4 Adopt policies and achieve greater equality
  • 16.7 Ensure inclusive, participatory and representative decision-making

2025 sustainability commitments

  • 100% of our key agricultural ingredients sourced in line with sustainable agricultural principles
  • ZER0 target zero fatalities and reduce (lost time) accident rate by 50%
  • 1 MIL train 1 million young people through #Youth Empowered
  • 50% of managers are women

Alignment with SDGs

  • 3.4 Promote mental health and wellbeing
  • 12.8. Ensure information and awareness for sustainable development and lifestyles in harmony with nature

2025 sustainability commitments

  • 25% reduce calories per 100ml of sparkling soft drinks (all CCH countries)

Alignment with SDGs

  • 4.3 Ensure equal access to affordable and quality education
  • 4.4 Increase the number of youth and adults with relevant job skills
  • 8.6 Reduce the proportion of youth not in employment, education or training
  • 11.6. Reduce the environmental impact of cities, paying attention to air quality and waste management
  • 17.16 Enhance the Global Partnership for Sustainable Development
  • 17.17 Encourage and promote effective cross-sector partnerships

2025 sustainability commitments

  • 10% community participants in first-time managers’ development programmes
  • 1 MIL train 1 million young people through #Youth Empowered
  • 20 engage in 20 Zero Waste partnerships (city and/or coast)
  • 10% of employees take part in volunteering initiatives

Alignment with SDGs

  • 1.1 Eradicate extreme poverty
  • 8.4 Improve global resource efficiency in consumption and production
  • 8.5 Achieve full and productive employment and decent work for everyone
  • 8.6 Reduce the proportion of youth not
  • 11.6. Reduce the environmental impact in employment, education or training of cities, paying attention to air quality and waste management
  • 12.2 Sustainable management and efficient use of natural resources
  • 12.7. Promote sustainable, public procurement practices
  • 17.13 Enhance global macroeconomic stability

2025 sustainability commitments

  • 100% help secure water availability for all our communities in water-risk areas
  • 100% of our key agricultural ingredients sourced in line with sustainable agricultural principles
  • 10% community participants in first-time managers’ development programmes
  • 1 MIL train 1 million young people through #Youth Empowered
  • 20 engage in 20 Zero Waste partnerships (city and/or coast)

Alignment with SDGs

  • 3.4. Promote mental health and wellbeing
  • 3.6. Halve global deaths and injuries from road traffic accidents
  • 8.5 Achieve full and productive employment and decent work for everyone
  • 5.5 Ensure women’s full and effective participation and equal opportunities
  • 10.2 Empower the social, economic and political inclusion of all
  • 10.4 Adopt policies and achieve greater equality
  • 16.7 Ensure inclusive, participatory and representative decision-making

2025 sustainability commitments

  • ZER0 target zero fatalities and reduce (lost time) accident rate by 50%
  • 50% of managers are women
  • 10% community participants in first-time managers’ development programmes
  • 10% of employees take part in volunteering initiatives
  • 1 MIL train 1 million young people through #Youth Empowered

Alignment with SDGs

  • 8.3. Encourage the growth of micro-, small- and medium-sized enterprises
  • 12.1 Implement programmes on sustainable consumption and production
  • 12.2 Sustainable management and efficient use of natural resources
  • 12.4 Achieve environmentally sound management of chemicals and all wastes
  • 12.6. Encourage companies to adopt sustainable practices and to integrate sustainability information into reporting
  • 12.7. Promote sustainable, public procurement practices
  • 9.4. Increase resource-use efficiency, and adopt clean and environmentally sound technologies and industrial processes
  • 13.1 Strengthen resilience and adaptive capacity to climate-related hazards

2025 sustainability commitments

  • 100% of our key agricultural ingredients sourced in line with sustainable agricultural principles

Alignment with SDGs

  • 12.6. Encourage companies to adopt sustainable practices and to integrate sustainability information into reporting
  • 12.8. Ensure information and awareness for sustainable development and lifestyles in harmony with nature

2025 sustainability commitments

  • 17.17 Encourage and promote effective cross-sector partnerships
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Our study translates Life Cycle Analysis (LCA) indicators into a monetary value.

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