by Zoran Bogdanovic, Chief Executive Officer
At the start of every year, we take a long, hard look at the previous 12 months and try to capture the key elements that really made a difference to our stakeholders and our performance. This process of reflection is critical to providing as accurate and transparent a picture as possible to those who invest their time, trust and money in our company. “Performance” is always a multi-layered and complex equation of what we have delivered, market events and overall economy. This year, with the pandemic as the context, it was a more complex assessment.
But from the outset, one thing that struck me was the way that our people and our business had adapted: rapidly; with great care for all stakeholders; and with incredible focus on our priorities. I believe that this has been at the heart of our ability to ‘win’ in the last 12 months. It’s clear to me that as consumers and customers demand more, it will be those that can adapt the fastest, and the smartest, that will win.
The World Economic Forum recently highlighted critical thinking and problem-solving among the skills that will be needed in the next five years. These need to be complemented by self-management, active learning, resilience and agility. I’m particularly proud of the ways in which every single part of our business demonstrated these skills over the last 12 months.